Effective Date: 10th July 2025
At Nala Tours, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us online or offline.
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We may collect the following types of personal information:
• Personal Details: Full name, email address, phone number, passport details, and nationality.
• Booking Information: Travel dates, accommodation preferences, dietary requirements, emergency contact details.
• Payment Information: Credit/debit card details (handled securely through third-party payment gateways).
• Website Usage Data: IP address, browser type, pages visited, time spent, and device type.
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Nala Tours uses the information collected for:
• Processing and confirming bookings
• Communicating about your itinerary and travel updates
• Improving our services and customizing your experience
• Responding to inquiries or customer service requests
• Legal, safety, and regulatory compliance
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We do not sell or rent your personal information. However, we may share your data with:
• Trusted service providers (e.g., hotels, airlines, guides, and payment processors) solely for the purpose of delivering our services
• Legal or regulatory authorities when required by law
All partners are required to handle your information with confidentiality and security.
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We implement appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, or disclosure. Sensitive information (like passport details or payment data) is encrypted and stored securely.
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Our website may use cookies to enhance your user experience. Cookies help us understand site usage and improve functionality. You can manage or disable cookies in your browser settings.
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You have the right to:
• Request access to your personal data
• Correct or update your information
• Request deletion of your data (unless required for legal purposes)
• Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information below.
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Our website may contain links to external sites. Nala Tours is not responsible for the privacy practices or content of those websites.
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Nala Tours may update this Privacy Policy from time to time. All changes will be posted on this page, and we encourage you to review it regularly.
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If you have any questions or concerns regarding this policy or how we handle your information, please contact:
Nala Tours
Email: info@nalatours.co.tz
Phone: +255 768 697 383
Website: www.nalatours.co.tz
© Copyright 2025 Nala Tours